RefundPolicy.

Everything Rueya sells is a digital product , delivered instantly and not returnable in the way a physical item is. Because of this, all sales are final once access is granted — except in the cases described below, and except where the law gives you a stronger right.

We want you to be happy with what you buy. If something is wrong, talk to us first — we resolve most issues without needing a formal refund at all.

If you are a consumer in the EU/EEA or UK, you normally have 14 days to withdraw from an online purchase without giving a reason.

For digital content delivered immediately, that right ends once delivery begins — but only if you have given your express consent to immediate delivery and acknowledged that you lose the right of withdrawal as a result. At checkout you confirm both, so download or access counts as the start of delivery.

If you have not yet accessed or downloaded the product, your 14-day right still stands and we will refund you in full.

Email hello@rueya.supply from the address on your account, with your order number and a short note on what went wrong. The order number is on your receipt and in your account orders .

We review every request individually and reply within 3 business days . We may ask a question or two to understand the issue before we decide.

Approved refunds go back to your original payment method via Stripe. Once we issue it, the funds typically appear within 5–10 business days , depending on your bank or card provider.

When a refund is issued, the associated license and account access to that product are revoked. Refunds are made in the original transaction currency; we are not responsible for exchange-rate differences your provider may apply.

If something is wrong, please contact us before opening a chargeback with your bank. A chargeback freezes the order while it is investigated and is slower than a direct refund for everyone involved — we can almost always sort it out faster ourselves.